FAQs

1. Currency Information:

  • Question: What currency are the prices I see on the website?
  • Answer: All prices are in US dollars.

2. Shipping Information:

  • Question: I just placed an order, when will it be shipped?
  • Answer: We try our best to ship items as quickly as possible. Please allow 4-7 days production time for your order to ship; average shipping times are 15-21 days. Tracking numbers will be updated 3-5 days after your order is shipped. If you do not have a tracking number after 7 business days, please email us at the address homeshop.onlineil@gmail.com.

3. Return Policy:

  • Question: I'm not in love with my order, can it be returned? What if there is a problem?
  • Answer: We offer a 100% money back guarantee if the product is damaged or defective. You have 30 days to send it back to us for a full refund. You must send it back at your expense. Once we receive the product, we will refund the full amount of your original purchase. Please include your name and order number on returned packages. Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

4. Order Cancellation:

  • Question: Can I cancel my order?
  • Answer: You can cancel your order without penalty! However, you must cancel your order before it is shipped. If the item has already been shipped, use our easy returns system to receive a full refund.

5. Address Correction:

  • Question: I entered the wrong address, what do I do now?
  • Answer: If you've misspelled or auto-completed an incorrect address, simply reply to your order confirmation email and confirm the correct address. After double-checking that the address entered is incorrect, please let us know by email at homeshop.onlineil@gmail.com. If the address given is wrong, we can change it to the correct one within 24 hours. No refund will be given after 24 hours of incorrect submission.

6. Delivery Time:

  • Question: How long does the delivery take?
  • Answer: Shipping times vary because we ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.

7. General Inquiries:

  • Question: I have an unanswered question, can you please help?
  • Answer: Definitely! We are here to help you make your home beautiful! Please send us an email to homeshop.onlineil@gmail.com, and we will be happy to assist you in any way we can. We receive a large number of emails, so if you want a quick reply, please include your order number and address the issue clearly. Thank you!